# Privacy policy. > Netik's privacy policy: what our forms collect, why, who processes it, how long we keep it, and how to ask for access or deletion. What we collect, why, who receives it, how long we keep it, and how to ask to see or delete it. Last updated: October 2026 ## In short - The site has no advertising or tracking cookies. We count visits with Cloudflare Web Analytics, which stores nothing in your browser and does not follow individual visitors. The client area sets one sign-in cookie, without which you cannot stay signed in. The chat keeps a conversation ID in your browser, so the conversation carries on when you move to another page. See the [cookie policy](https://netik.dev/cookies). - We collect only what you fill in on our forms or write in the chat, to answer you, carry out your order or send what you asked for. - You do not have to give us information, but without a name and a way to reach you we cannot handle an order or a message. - You can ask to see, correct or delete your information at any time, at info@netik.co.il. ## Who is responsible for your information Palmera Elite Real Estate Brokerage L.L.C, Dubai, United Arab Emirates (trade licence 1306924), which operates the Netik brand, is the controller of your personal information. Privacy questions: info@netik.co.il or +972504544413. ## What we collect, and why - **The order form:** name, phone and email, and if you choose to fill them in, your business name, current website, VAT or company number and notes, together with the product, add-ons and currency you chose. Why: to carry out the order, send the payment link and invoice, and plan the work. - **The contact form:** name, phone or email, and your message. Why: to answer you. - **The chat with our agent:** what you wrote to the agent and what it answered, the page you wrote from and the currency you chose, and, if you asked us to get back to you, your name and phone or email. If you send a link to a website, the agent reads that page and runs our scanner on it. Why: to answer you, pass your request to the team and improve the answers. The Netik team can see the conversations. - **The client area (app.netik.co.il):** the email you sign in with, and if you add a passkey, its public key (the private key stays on your device). Also your kickoff answers, files you upload, approvals, comments, support messages and the team members you invite. Why: to run your project, your payments and the service. Each account sees only its own information, and Netik's team has access in order to give the service. Every important action is recorded in an activity log. - **Monitoring your site:** if your site is on a care plan with us, we check its address every few minutes and keep the results for 35 days. - **The AI-readiness scanner:** the address of the site you scan. We do not keep who scanned what; results are cached for a short time so we do not scan the same site again and again. If you ask for the report by email, we keep the report, your email, your name if you wrote it, and whether you asked us to get back to you with a proposal (only then do we contact you). The report itself holds no personal details, and anyone with its link can open it. The speed test is run by Google's PageSpeed Insights, and sometimes your browser calls it directly. - **Technical information:** your IP address and browser details reach our servers, as on any site. We use them only to protect the site from floods and fraud (rate limits), and to preselect your country's phone code, never to identify you. ## The legal basis for each use If you are in the European Union, the European Economic Area or the United Kingdom, the GDPR (and the UK GDPR) requires a legal basis for each use of your information. Ours are: - **A contract with you, or steps you asked for before one:** orders, payment links and invoices, the client area, your project and its support, and answering a request for a proposal or a call. - **A legal obligation:** keeping invoices and accounting records, and giving information to authorities where the law requires it. - **Our legitimate interests**, weighed against yours: answering messages and chats, improving the agent's answers, counting visits without identifying anyone, monitoring the sites in our care, and protecting the site and the client area from abuse and fraud. You can object to these uses at any time. - **Your consent:** email updates and guides, only if you ticked the box for them. You can withdraw it at any time; this does not affect what we did before. We also handle personal information in line with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). We make no decisions about you based only on automated processing that have legal or similarly significant effects on you. ## Email updates We send you updates or guides by email only if you ticked the box for it, separately from the order. Every such email has a way to unsubscribe, and you can also ask us by email. ## Who receives your information We do not sell information or pass it on for advertising. It reaches only the providers that help us give the service, and only as far as needed: - Cloudflare: hosting the site and the client area, the network and protection from attacks, counting visits (Web Analytics), the database, file storage, and sending emails. - Google Workspace: Netik's mailbox. - Anthropic: the AI model that answers in the chat. What you write to the agent, and the content of the pages it reads, are sent to Anthropic to produce an answer. Under its terms, it does not train models on this information. - The payment provider and the invoicing system we use: to take payments and issue invoices. - Authorities, where the law requires it. ## International transfers Netik is based in the United Arab Emirates, and some of our providers process information in other countries, including the United States. When information about people in the European Economic Area or the United Kingdom goes to a country that has not been found to protect it adequately, we rely on safeguards the GDPR recognises: the European Commission's Standard Contractual Clauses (with the UK addendum) in our providers' data processing terms, or the EU-US Data Privacy Framework where a provider is certified under it. You can ask us for a copy of the safeguards at info@netik.co.il. ## How long we keep it - Orders and accounting records: as long as the law requires us to keep them (generally 7 years). - Messages that did not become an order, and scanner reports sent by email: up to 24 months, then deleted. - Conversations with the agent: 12 months from the last message, then deleted. Details you left in the chat are kept like a message. - Files and answers in the client area: while the account is active, and up to 24 months after the service ends, unless you ask us to delete them sooner. ## Your rights Wherever you live, you can ask to see the information we hold about you, have it corrected, and have information we are not required to keep deleted. If the GDPR or the UK GDPR applies to you, you can also: - ask us to restrict how we use your information while a question about it is settled; - object to uses based on our legitimate interests, and to direct marketing at any time; - receive the information you gave us in a common, machine-readable format, or have it sent to another provider; - withdraw your consent at any time. Send your request to info@netik.co.il. There is no charge. We answer within one month; if a request is complex, we may take up to two more months and tell you why. We may need to confirm who you are before we act on a request. If you are unhappy with how we handled your information, please tell us first. You can also complain to a data protection authority: in the European Union, the authority in the country where you live or work, or where the issue happened; in the United Kingdom, the Information Commissioner's Office; in the United Arab Emirates, the UAE Data Office. ## Security The site is served only over HTTPS, with security headers, DDoS protection and a network firewall. Access to information is limited to the people who need it to serve you. ## Changes If we change this policy in a material way, we update the date at the top of this page. --- Page: https://netik.dev/privacy Netik · https://netik.dev · Site map for machines: https://netik.dev/llms.txt